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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Aiedrean Singson

Aiedrean Singson

September 3, 2026

5  out of  5
rating by Aiedrean Singson
"Helped me out with my insurance questions and everyone was accommodating ."
We responded:
"Aiedrean, thank you for taking the time to leave us a review! I'm happy to hear that we could assist with your insurance questions and that our team made you feel welcome. We're always here to help if anything else comes up!"
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J ?

September 2, 2026

5  out of  5
rating by J ?
"Professional and personalized service. My car insurance was transferred in one phone call. Thank you Misty and Rachel for your great service abs dedication to provide excellent service to your clients!"
We responded:
"Thank you for recognizing Misty and Rachel’s professional, attentive service while helping transfer your car insurance. We appreciate hearing that they made everything easy to handle in one phone call!"
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Hannah Maes

September 1, 2026

5  out of  5
rating by Hannah Maes
"Personable and knowledgeable staff. Both Rachel and Misty were wonderful with prompt and thorough communication. I'm saving $40 a month by switching from GEICO to Paffhausen State Farm- and I now have more coverage than I did before!"
We responded:
"Thank you, Hannah! I'm glad to know our team provided you with excellent service and that you're enjoying the benefits of switching to us. It's great that you're saving money while getting more coverage. Don't hesitate to reach out if you need anything!"
Profile photo of Shawn O'Donnell Jr.

Shawn O'Donnell Jr.

August 31, 2026

5  out of  5
rating by Shawn O'Donnell Jr.
"We were new to town, and Mike embraced us as if he had known us forever. His team has held our commercial insurance in Butte for 3 years and communicates clearly, fights for the best available rate and regularly surprises us with creative ways to reduce our premium. A top rate insurance agent."
We responded:
"Thank you, Shawn! I'm really happy to hear that you felt welcomed and supported by our team. It's great to know that our efforts in communication and finding the best rates have made a difference for you. We're here to keep providing the service you deserve. Let us know if we can help with anything else!"
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Todd and Teresa Morigeau

August 27, 2026

5  out of  5
rating by Todd and Teresa Morigeau
"When our long-time local Polson State Farm agent passed away, We needed someone we could trust to handle our policies without any runaround. Mike Paffhausen and his crew in Butte, MT are a Stand-up team who get the job done right. They took care of my coverage with true professionalism, and real Montana hospitality. Glad to have them in my corner! On another note - GO SAINTS!"
We responded:
"Thank you, Todd and Teresa, for sharing your experience! I'm really happy to hear that you felt well taken care of by our team here in Butte. We strive to provide professional service with a touch of Montana hospitality. And yes, Go Saints! We're always here if you need anything else."
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Cassie Hedrick

June 11, 2026

5  out of  5
rating by Cassie Hedrick
"Everyone is so kind and helpful! Misty, in particular, has been so helpful to me throughout the years. I always feel well taken care of with my insurance needs by them."
Profile photo of Jonathan Reed

Jonathan Reed

April 30, 2026

5  out of  5
rating by Jonathan Reed
"Having recently switched my insurance on several cars and a house with competing firms, Samantha and the staff of Mike Paffhausen State Farm truly stood out as personal, attentive and friendly. They care and over many years have developed a reputation for being accessible and expert. I highly recommend this firm."
We responded:
"Thank you, Jonathan! I'm so happy to hear that Samantha and our team made a positive impression with their personal and attentive service. We truly value your recommendation and are committed to maintaining our reputation for accessibility and expertise. If you ever need anything else, feel free to reach out!"
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cirdan nader

April 22, 2026

5  out of  5
rating by cirdan nader
"These guys are amazing, I needed help and was able to text my agent and he jumped right on it!! Customer service five stars I recommend trying them out they won’t let you down."
We responded:
"Thank you, Cirdan! I'm glad to hear that our team was able to assist you promptly. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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RJ F

March 2, 2026

5  out of  5
rating by RJ F
"Great Communication & good service."
We responded:
"Thank you, RJ F, for your feedback! I'm happy you appreciated the communication and service. If there's anything else you need, feel free to reach out anytime!"
Profile photo of Jennifer Marshall

Jennifer Marshall

February 23, 2026

5  out of  5
rating by Jennifer Marshall
"They were fast ,affordable, and have great customer service."
We responded:
"Thank you, Jennifer! I'm happy you found our service fast and affordable. Our team is dedicated to providing great customer service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
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Jamie Decker

January 10, 2026

5  out of  5
rating by Jamie Decker
"If I could give Mike 100 stars I would!
Mike recently became our insurance agent for our business locations and has shown up for us in a big way. Recently we needed more coverage on our locations and he did it for me quick, fast, and on a Sunday. No questions asked. He then found out that due to some of State Farm’s outdated policies that needed updating that he would need to present our needs to his directors. Again without question he went out and represented us. If you need someone to help you, Mike’s the guy!"
We responded:
"Hey, Jamie! Thanks for letting me know how much you appreciated the support with your business locations. I’m really glad I could step in quickly to help with the additional coverage and take your needs forward when updates were required. It means a lot that you trusted me to handle this, and I appreciate the opportunity to work with you and be a resource for your business insurance needs."
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JOHN SCHMIDT

August 18, 2025

5  out of  5
rating by JOHN SCHMIDT
"Sam does a fantastic job! She always gets back to me in reasonable time. She is the best!!"
We responded:
"Thank you, John! I'm happy to hear that Sam has been providing you with such excellent service. We appreciate your feedback and are here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Lacy Hubber

Lacy Hubber

August 15, 2025

5  out of  5
rating by Lacy Hubber
"I would highly recommend Sam root! She got me the best price on my daughters car insurance and now I will be going to her for everything else."
We responded:
"Thank you, Lacy! I'm so happy to hear that Sam was able to assist you with your daughter's insurance. We appreciate your trust and look forward to helping you with all your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Avy Boggess

Avy Boggess

August 14, 2025

5  out of  5
rating by Avy Boggess
"Sam is awesome! She really knows her stuff and found me a great deal on my car and life insurance. I highly recommend her if you're looking for a new agent."
We responded:
"Thank you, Avy! I'm happy to hear that Sam was able to assist you with your insurance needs. We appreciate your recommendation and are always here to help with any future insurance questions or needs. Thanks for choosing us!"
Profile photo of Ayden Harryman

Ayden Harryman

August 14, 2025

5  out of  5
rating by Ayden Harryman
"Sam is the greatest insurance agent I have ever went through! She is super knowledgeable and makes the process very simple. I couldn’t recommend her enough!"
We responded:
"Thank you for your wonderful feedback, Ayden! I'm delighted to hear that Sam made your experience so seamless and informative. We truly appreciate your recommendation. If you ever need anything else, feel free to reach out!"
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Andrea Bergstresser

August 12, 2025

5  out of  5
rating by Andrea Bergstresser
"Sam was amazing at answering my questions and never rushing me! Highly recommend!"
We responded:
"Andrea, thank you for your wonderful feedback! I'm happy to hear that Sam was able to assist you so well. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
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Mark Swanson

July 22, 2025

5  out of  5
rating by Mark Swanson
"Sam is the best insurance agent I’ve ever dealt with. She is very professional and her attention to detail is amazing. Very, very happy I switched my insurance agency to this one. A+A+A+A+!"
We responded:
"Thank you for your review, Mark! I'm delighted to hear that Sam's professionalism and attention to detail have made such a positive impact on your experience. We're grateful to have you with us and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Bonnie Swanson

Bonnie Swanson

July 21, 2025

5  out of  5
rating by Bonnie Swanson
"I can’t say enough great things about my insurance agent, Sam! From day one, She has been incredibly knowledgeable, professional, and truly committed to helping us find the best coverage for our needs. Sam made the entire process easy to understand and completely stress-free."
We responded:
"Thank you for your review, Bonnie! I'm happy to hear that Sam has been so helpful and committed to finding the right coverage for you. It's wonderful to know that the process was easy and stress-free. If you ever need anything else, feel free to reach out!"
Profile photo of Big Spooky Boy

Big Spooky Boy

April 21, 2025

5  out of  5
rating by Big Spooky Boy
"We got renters insurance from Taylor and Sam and they were awesome!!! The building was nice and clean! Would go again for sure!"
We responded:
"Thank you, Big Spooky Boy, for sharing your experience! I'm glad to hear that Taylor and Sam provided awesome service. It's great to know you appreciated our clean and welcoming office. We're here for any further insurance needs you might have!"
Profile photo of Sherry Thomas

Sherry Thomas

April 17, 2025

5  out of  5
rating by Sherry Thomas
"Great customer service and very knowledgeable I would highly recommend this team. Misty is wonderful to work with and really takes time to explain your policy completely."
We responded:
"Thank you, Sherry, for your wonderful feedback! I'm happy to know that you appreciated our customer service and expertise. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Melissa Smith

Melissa Smith

April 14, 2025

5  out of  5
rating by Melissa Smith
"Best service ever, Misty was super great!!!"
We responded:
"💥Melissa, thank you for the fantastic rating! I'm glad you had a positive experience with our office. We're always here to help with any of your insurance needs.

- Mike Paffhausen - State Farm Insurance Agent, Butte, MT"
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Gavin Watson

April 10, 2025

5  out of  5
rating by Gavin Watson
"Great service, got back to me in a very timely manner. Very helpful staff"
We responded:
"Thank you, Gavin, for your kind words! I'm glad to know that our team was able to assist you promptly and effectively. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Teresa Ruckdaschel

Teresa Ruckdaschel

April 8, 2025

5  out of  5
rating by Teresa Ruckdaschel
"Great staff and very easy to work with. I highly recommend Mike Paffhausen State Farm."
We responded:
"Thank you, Teresa, for your kind words! I'm happy to hear that you found our team easy to work with. Your recommendation means a lot to us! "
Profile photo of Dale Schultz

Dale Schultz

March 27, 2025

5  out of  5
rating by Dale Schultz
"The folks in the front office are amazing! Always happy, friendly and professional and looking out for the customer!"
We responded:
"Thank you, Dale, for your wonderful feedback! I'm glad to hear that our team has made a positive impression with their friendly and professional service. We're here to look out for you, and it's great to know you feel that way. If you ever need anything, don't hesitate to reach out!"
Profile photo of Sean Gummer

Sean Gummer

February 11, 2025

5  out of  5
rating by Sean Gummer
"Throughout the years and a few stressful claims, Mike and the team have gone above and beyond to keep everything running smooth for our family. Special shoutout to Sam. She recently went above and beyond for us. She helped us through a situation that was certainly outside of her standard daily workload. Much appreciated!"
We responded:
"Thank you for sharing your experience, Sean! I'm glad to know that Mike and the team have been able to support your family through the years, especially during those stressful claims. Sam's dedication to going above and beyond is truly commendable, and we're grateful to have her on our team. If you ever need further assistance, don't hesitate to reach out."