Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Casey G

Casey G

August 30, 2023

5  out of  5 rating by Casey G
"I know most people don’t enjoy talking to their insurance company but that’s not true with this office. Everyone in this office has impressed me time and again. My most recent communication was with Misty and her knowledge, professionalism, friendly personality and prompt informative responses just needed to be acknowledged here! However, their superb customer service isn’t the only reason I recommend them, they also provided the best quote on homeowner’s insurance. In fact, it was so good that I also asked for quote on my vehicles and promptly switched because it was a better deal (by quite a bit) than my previous insurance company. Also, since I have had them now for several years, I have had to file claims on my home and vehicles and each time they have made it quick and painless. I very much appreciate and recommend them!"
Profile photo of Justin Yoakum

Justin Yoakum

May 30, 2023

5  out of  5 rating by Justin Yoakum
"Sam is awesome! She knows everything about my accounts and takes care of me well! If she doesn't know the answer, she will find it and get back to me shortly. Thanks for all of your help, Sam!"
Profile photo of Ethan S

Ethan S

May 18, 2023

5  out of  5 rating by Ethan S
"Nice people, good experience. Would insure again"
Profile photo of Avy Boggess

Avy Boggess

May 11, 2023

5  out of  5 rating by Avy Boggess
"They are super easy to work with, and have the best customer service!"
Profile photo of Katie Hicks

Katie Hicks

March 27, 2023

5  out of  5 rating by Katie Hicks
"Mike and his team sincerely love their community and work very hard to make sure each customer leaves their office better than when they entered. The generosity of this team, and dedication to understanding and meeting their clients’ individual needs is unparalleled. The best in Butte!!"
Profile photo of Elizabeth Hemphill

Elizabeth Hemphill

January 16, 2023

5  out of  5 rating by Elizabeth Hemphill
"Everyone I spoke with was extremely helpful! They got me a great rate on all my insurance and were very transparent. The communication was fantastic and they were super patient while I was working."
Profile photo of Lynne Price

Lynne Price

December 23, 2022

5  out of  5 rating by Lynne Price
"Great experience with Sarah replacing all my insurance needs. Lots of moving parts which with Sarah's help I now feel at ease knowing everything is in one place. I now also have a personal relationship and am not just a number. Thank you!"
Profile photo of Austin Fugleberg

Austin Fugleberg

December 22, 2022

5  out of  5 rating by Austin Fugleberg
"These guys have been great to me, take care of my needs in a timely manner and keep in good contact"
Profile photo of Chris Bradley

Chris Bradley

December 12, 2022

5  out of  5 rating by Chris Bradley
"We can’t say enough good things about Mike and his team. They have always taken great care of us. When the store was broken into recently, Mike Paffhausen was here boarding up broken windows and helping to clean up. With his help, our store was cleaned, sanitized, and reopened for business in short order. Thanks for everything!"
Profile photo of Cody Norberg

Cody Norberg

October 28, 2022

5  out of  5 rating by Cody Norberg
"Sarah made it quick and easy for me to get a life policy! Walked out knowing me and my son are taken care of. Went in and the whole staff is very welcoming and helpful!"
Profile photo of Jerry Winter

Jerry Winter

October 13, 2022

5  out of  5 rating by Jerry Winter
"I was a State Farm customer for almost 20 years before I was lured away by lower rates. I regret having left. Due to an issue with Progressive roadside assistance I decided to leave Progressive and see what I could find elsewhere. I decided to check State Farm again because they had been very good to me before. When I got my quote from Sarah @ Mike's office I was astounded, not only did I get the same coverage I had from Progressive but it was a few $ lower and with half the deductible. Sarah was unfailingly polite and pleasant. She worked with me having to call back and forth a few times, and in the end had me remembering why I had stayed with State Farm for so long before. Mike Paffhausen State Farm seems to be on office I will be happy to work with as long as I will need insurance."
Profile photo of Savannah Leiby

Savannah Leiby

October 7, 2022

5  out of  5 rating by Savannah Leiby
"Sarah was a wonderful agent! She was knowledgeable, quick, and very pleasant. My family has used State Farm for years, and she has made setting up my own account a very easy process. She gets the job done quickly! If you’re going to use State Farm in this city, working with her is in your best interest."
Profile photo of Zach Breen

Zach Breen

September 27, 2022

5  out of  5 rating by Zach Breen
"Mike and the entire crew at his office are top notch. Always willing to go above and beyond to do what they can to help."
Profile photo of James Brehm

James Brehm

September 21, 2022

5  out of  5 rating by James Brehm
"Best Team Around!"
Profile photo of Cody Moore

Cody Moore

September 17, 2022

5  out of  5 rating by Cody Moore
"Very professional and polite! Helped me get everything I needed done quickly. I love our new insurance agency. Thank you so much Sarah."
Profile photo of marty knott

marty knott

July 26, 2022

5  out of  5 rating by marty knott
"Mike Paffhausen and Team worked long and tirelessly to bring to me a policy, that would fit my budget and coverage, Cheers! To you."
Profile photo of Misti Svoboda

Misti Svoboda

July 21, 2022

5  out of  5 rating by Misti Svoboda
"Mike takes the time to get to know you so he can create customized plans to protect your family and lifestyle. He makes insurance easy to understand! He is trustworthy and honest!"
Profile photo of Tracy Miller

Tracy Miller

May 4, 2022

5  out of  5 rating by Tracy Miller
"Outstanding. These guys know my profile better than I do. They call me regularly to make sure my situation hasnt changed and to ensure I'm covered correctly. These guys care for their clients. Highly recommend"
Profile photo of Mac Hanson

Mac Hanson

May 3, 2022

5  out of  5 rating by Mac Hanson
"All the people here have been extremely kind and helpful and always answer any questions I have. Sarah was especially helpful and very fast at helping me figure the best insurance for me and helping me get a student discount!"
Profile photo of Erica


March 29, 2022

5  out of  5 rating by Erica
"VERY impressed with Mike and his crew, Connor has the absolute best customer service I have ever experienced in a insurance company!! Sam, Misty and Sarah are always super great when it comes too finding the best rates too! I highly recommend checking out this State Farm crew, you will not be disappointed!"
Profile photo of Shane Root

Shane Root

March 28, 2022

5  out of  5 rating by Shane Root
"Sam took care of me on my insurance even got me on to renters insurance. Very friendly and helpful staff!! Thank you!!"
Profile photo of Louie Chatriand

Louie Chatriand

March 23, 2022

5  out of  5 rating by Louie Chatriand
"Sarah was extremely helpful and persistent in saving me money while getting me better coverage!! Rock on and thanks again!!"
Profile photo of Kylee Coppinger

Kylee Coppinger

March 8, 2022

5  out of  5 rating by Kylee Coppinger
"Samantha helped me so much today. She was very quick to respond to me with a quote. I ended up saving over a hundred dollars a month switching to State Farm Insurance. Samantha made sure I was getting maximum savings. She made sure I was covered with renters insurance and also added roadside assistance for next to nothing a month. I highly recommend her!"
Profile photo of Kyle Freebourn

Kyle Freebourn

March 2, 2022

5  out of  5 rating by Kyle Freebourn
"Great customer service!"
Profile photo of Linda Ringo

Linda Ringo

February 17, 2022

5  out of  5 rating by Linda Ringo
"They were quick to answer my questions and help me. Friendly and helpful."